To learn more, see Create a Microsoft 365 group in the admin center. If you want to do this, consider creating a group for Outlook instead. Only people inside your organization can use a shared mailbox.Įxternal users: You can't give people outside your business (such as people with a Gmail account) access to your shared mailbox. User permissions: You need to give users permissions (membership) to use the shared mailbox. The shared mailbox is placed on litigation hold.įor step-by-step instructions on how to assign licenses, see Assign licenses to users.The shared mailbox uses in-place archiving.The shared mailbox has more than 50 GB of storage in use.The following scenarios require an Exchange Online Plan 2 license: Senders to the mailbox will get a non-delivery receipt. Then, after that, it will stop receiving email. When a shared mailbox reaches the storage limit, you'll be able to receive email for a while, but you won't be able to send new email. For more details on shared mailbox licensing, please see Exchange Online Limits. After that, you need to assign a license to the mailbox to store more data. Licenses: Your shared mailbox can store up to 50GB of data without you assigning a license to it.This is particularly useful for help and support mailboxes because users can send emails from "Contoso Support" or "Building A Reception Desk." Before you beginīefore you create a shared mailbox, here are some things you should know: Users with permissions to the group mailbox can send as or send on behalf of the mailbox email address if the administrator has given that user permissions to do that. ![]() Shared mailboxes are used when multiple people need access to the same mailbox, such as a company information or support email address, reception desk, or other function that might be shared by multiple people.
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