Edit your recipient information to include the valid email address.If you have been notified of an undeliverable INTERAC E-Transfer due to an incorrect e-mail address, you can readdress and resend the transfer. How do I readdress and resend an INTERAC E-Transfer? If you have provided an invalid mobile phone number and chose to notify your recipient by mobile phone only, you will not be notified in any way that the SMS text message did not go through.Ĥ. If you provided an invalid e-mail address, but did provide a valid mobile phone number, you will not be notified by e-mail that the transfer was undeliverable. You can readdress and resend the transfer or cancel the pending transfer and the original amount (less the service charge) will be credited back to your account. If you provided an invalid e-mail address, you will be notified via e-mail that the transfer notification was undeliverable. I sent a transfer but provided an incorrect e-mail address or mobile phone number for the recipient. This method of depositing an e-Transfer generally takes 3-5 business days, although it may take longer.ģ. NOTE: If your recipient’s Financial Institution does not subscribe to the INTERAC e-Transfer service, they can still deposit their funds using the CertaPay Transfer process. Once the recipient receives notification, they can complete the deposit process, usually within just a few minutes of the transfer being sent! How long does it take to send and receive INTERAC e-Transfers?Īn e-mail and/or SMS text message notifying the recipient of their INTERAC e-Transfer is sent immediately after the sender completes the e-Transfer. CertaPay facilitates the e-mail notice process and maintains the INTERAC E-Transfer database.Ģ. I keep getting an error message when sending or receiving an INTERAC e-Transfer?ĬertaPay powers the INTERAC E-Transfers’ service for the participating financial institutions.What happens when an INTERAC e-Transfer cannot be received?.What is a security question? What are the guidelines for the security answer?.Does the recipient get a reminder to deposit their INTERAC e-Transfer?.How do I cancel and deposit the transfer amount back into my account?.How do I readdress and resend an INTERAC e-Transfer?.I sent a transfer but provided an incorrect e-mail address for the recipient.How long does it take to send and receive INTERAC e-Transfers?.
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